Free Normal Mail for orders above $50, Free Courier Service for orders above $80!

Payment and Delivery Methods / Policies

Policies:
By making a purchase with rosebel.co, you are agreeing to all the policies on all our pages.

Payment Methods:
We accept VISA, Mastercard and PayPal. We also accept DBS PayLah! and PayNow. Please follow the instructions when carting out. All payments have to be made within 4 hours from time of carting out to be valid. Orders will only be confirmed once payment is made and verified. If payment is not made within stipulated time frame, item will be released for sale. 

Delivery Methods:
Upon order confirmation, please allow us 24 - 48 hours to process and pack your parcel. Your parcel will then be dispatched for delivery via the following methods:

LOCAL ADDRESSES

Singpost Normal Mail
+$1.50

Non-trackable. Takes 2 - 5 working days to receive. We are not responsible for any lost normal mails. 

Singpost Registered Mail
+$4.30

Trackable. Tracking number will be emailed to you. Takes 2 - 3 working days to receive. 

Courier Service (via Ninja Pack)
+$3.90

*** HIGHLY RECOMMENDED ***
Trackable: tracking number will be emailed to you. 

Doorstep deliveries with automated rescheduling and up to 2 additional re-delivery attempts FOC.

Standard 1 - 3 days doorstep delivery between 9am-10pm.

Please provide your contact number when carting out so that courier can update you on the status of your parcel.

 

Use code "voidshipping" for multiple orders within 12 hours of first order.

Free Normal Mail for orders above $50, free Courier Service for orders above $80!

Any return mail received due to customer's negligence when filling the address (incorrect/insufficient address) will be mailed out with additional postage charges.


INTERNATIONAL ADDRESSES

Zone 1
Malaysia & Brunei

+SGD$5.50

Zone 2
Countries in Asia & the Pacific (except Australia, Japan & New Zealand)

+SGD$6.90

Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.

+SGD$8.90
  • All international parcels are mailed via Singpost Registered Airmail and they are trackable. Tracking number will be emailed to you.
  • International delivery takes 10 - 21 working days, excluding weekends and public holidays.
  • Please be aware that we are not responsible if your package gets delayed in customs. You may have to pay customs fees and or duties, these fees are set by your government and are the responsibility of the buyer. It is illegal for us to pay those fees for you or alter your order information to reduce custom fees.

 

Return Policies
We do not accept returns for hygiene purposes. If you receive a wrong or damaged product, please email us at hello@rosebel.co with your order number and photos as proof. We will review it by a case-by-case basis. 

 

For any other queries, feel free to drop us an email at hello@rosebel.co.